Service and support from the people who know your IBIS products best.
An IBIS software purcahse is backed by our helpful support service provided by in-house IBIS experts. Our team work hard to ensure we are providing our customers with the best possible expereince using IBIS.
As an IBIS customer, you will receive an unlimited number of support requests to assist you with diagnosing any problems with the IBIS application. Our team are very experienced, and most issues can be resolved with a single call or email.
We regularly release software updates to ensure our product is functioning without issue and minor software enhancements are included.
What's covered?
- 7 day a week phone support for critical issues
- 5 day a week email support for non-critical issues (Mon - Fri excluding NZ public holidays)
- IBIS server hosting
- Hosted server backups
- Software updates
- Online, searchable user guide