IBIS for Operators
We understand your business issues and know what's important to you - IBIS can be tailored to your needs and we'll help you get the most out of it.
One system, one central source of information. Each booking entered once and the information re-used over and over again - manifesting, accounts, marketing analysis. By using IBIS to manage your business, you'll gain control and make decisions based on the best information possible.
Key Features
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Fast, reliable and easy to learn to use
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Extensive and accurate reporting
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Easily make and reschedule bookings
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Print professional laser-printed tickets
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Manage your busy day 'at-a-glance'
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Unique profiles define specific user access
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Optional online reservation tool
Case Studies
Skydive Operation
A Skydive operation employs the following types of staff in their hands-on roles: office administrators, drivers, pilots, on site administrators, Jumpmasters, packers, photographers.
Buses leave town with clients throughout the day although jump times are booked by the hour.
Clients can choose from three jump heights and they can choose to have photographs or video (this requires one dedicated cameraman per jumper).
Jump height and booking of photographer can be altered any time prior to jumping.
Staff need to know when they’re up and who their client is, at any time of day.
Just like your business, this operation takes quite a bit of organizing. You probably know that if you don’t get it right you’ll spend your day putting out fires – IBIS gives you the tools to get it right, day after day.
Visit Website: http://www.nzone.biz
Boat Tour Operator
A tour company runs three boats that take clients on a dolphin watch trip.
The company picks up clients from their hotel using a local taxi service who need to know what’s going on. The taxis drop all clients to a coach departure point from where clients are driven to the boats.
Swimmers are kitted up with wetsuits. The company has to ensure that family or other groups are allocated the same boat.
They need to know who is booked to swim and who is booked to observe and have appropriate staff on each boat.
Just like your business, this operation takes quite a bit of organizing. You probably know that if you don’t get it right you’ll spend your day putting out fires – IBIS gives you the tools to get it right, day after day.
Visit Website: http://www.dolphin.co.nz
System Overview
Availability Screen
One button brings up this screen and it’s easy to follow the prompts - Select the desired date and trip. Your up to the minute availability information is instantly displayed. Select the departure time, if relevant, and number of places required, then click ok and you’re through to the Booking Form. You can also see the latest status message from the operations manager about weather or changes in schedule to keep you up to date with what’s going on.
Bookings
Follow the screen cues and enter the agent and customer name. Now simply enter the details: Adult/Child, Pick up requirements for manifests, and special information.
Notice the private note box at the bottom of the form, this allows your staff to communicate information about this booking to each other that the customer doesn’t see.
Prompt the user to complete certain fields, such as country of origin, where did you here about us, FIT or part of group, age range or whatever else you may require for your market analysis.
Saving the booking opens a concise confirmation box you can read back to the customer before printing out a ticket. Simple!
Search
Want to cancel, edit, or reschedule an existing booking? Find out what bookings have been made for a particular date or with a particular agent? Track down information about an old booking? The Search screen allows you to search the IBIS system for any bookings made, using criteria you choose.
Just enter a date, past or present and all bookings made for that day will appear. Not sure of a date? Search over a range of dates and enter a customer or agent name, or even a few letters, and all matching bookings will show up.
Manifests
Take the guesswork out of your day with a manifest to suit your operation. Whether you need pickup lists, dropoff lists, name lists with medical conditions or a comprehensive look at what’s going on for the whole day, IBIS has something to suit your business.
Notes entered at time of booking are displayed here so that everyone is aware of special requirements. Pickup locations can have detailed explanations so that no customers are missed and are sequenced in pickup time order to make the job easy for the driver. For coach services, return journeys can show on the same manifest, giving your driver a complete picture of their day.
Manage Pax Explorer
If you want a quick overview of your day or week, this is the place to find it. The Manage pax explorer can be viewed in different ways depending on the frequency of your departures and how far ahead you want to look. Summary levels give you the big picture of how many passengers you’re expecting for each departure or for the day.
In the familiar Windows explorer style, each level can be opened to see detail right down to the booking level, including adult/child breakdown. Print manifests straight from here, make new bookings or edit existing bookings - it’s all at your fingertips.
Add on Modules
Point of Sale
Manage your transactions with the fast, simple, accurate Point of Sale module.
Point of Sale feeds data into the rest of your IBIS system for accounts, marketing, financial analysis and inventory management.
Integrated Eftpos and individual staff security codes mean less chance of errors, foreign exchange and account charge can be done quickly and easily. Discounting, cash ups and held sales combine with efficient reporting to form an all round Point of Sale program
Accounts
Take control of your finances with the only integrated debtor and creditor management accounting solution for tourism businesses, increasing accuracy and saving you back office processing time. Information fed into IBIS through other modules all ends up here, ready for you to generate invoices or make payments. No double entry, just one seamless process from customer contact through to settled invoices. Bach processing, extensive reporting and customised professionally presented invoices all mean the Accounts module is a cost effective way to streamline your accounts.
Analysis
No extra data input is required to see what is really going on in your business. Who are your best customers? Where are they from? How much do they spend? Who are your 20 best performing agents and how do they differ from this time last year?
Drill into your report to find out what countries represent your bookings. How does your domestic market compare to international? How many Japanese visitors take your trip and does this justify a Japanese speaking guide?
Drill into a specific agent and find out why his yield is low – does he book too many child fares or give discounts? How much business came from that radio promotion you ran last year? IBIS Analysis will provide you with literally millions or ways of customising reports.
Stock Control
If you have a lot of retail items that you sell, you can use our optional stock control module to manage purchasing, stocktaking and credit adjustments for your retail suppliers.
You can also do a wide variety of reports to manage your current stock balance, sales for different locations, suppliers or item groups.