IBIS Online Reservations
Real-time, online reservations are your opportunity to use technology to do your work for you. You stay in control by specifying what you want online, when.
Key Features
- Book 24 hours/day, 7 days a week
- Easy user-interface
- Capture sales before customers arrive
- Reduce phone and after hours wage costs
- View and manage availability and bookings remotely from a PDA
Security
You have complete control over what departures and pricing options are available for booking online – no one will see
things that you don’t want them to. For example, in your system, you may have an early morning departure that you only
want to make available to trusted agents, whereas a midday departure may be available to general agents and FITs to book.
Secure Payment
Credit card payments are processed through a secure site and a reference number for the transaction allows you to trace the transaction in your bank account. If card numbers are being stored to hold a booking, they are stored in a secure database that you can access with a logon and password.
There are 4 channels for receiving online bookings
Agents using IBIS Vouchering system
The IBIS system is used at many i-SITES and other ticketing
agencies throughout New Zealand for managing their
information centre.
If you’re also using IBIS, the two systems can ‘talk’ to each other
online – an agent can request availability information, select a
departure and make a booking.
It is integrated within their
vouchering system so it is quick, easy and efficient – no double
entry is required from one system to another. In addition, no
phone call is required, which means they can deliver excellent service to the customer and save you both money.
For you, reservations arrive without needing any staff time to
manage the process. The new reservations are highlighted so
you know which ones they are.
Agents using a web page (B2B website)
From your website, you can have a link to a special web
page for any agents to make bookings online to your
system. You assign them a username and password
which gives them access, they can then check
availability and make a reservation for a customer 24/7. They do not need to be using IBIS vouchering systems
to have access to this web page; they just need access
to the Internet.
For you, the reservations arrive in the system as above, and you can then invoice back to the agent as normal at the end of the month.
FIT using a webpage (B2C website)
From your website, you can also have a link to a web page for Free
Independent Travellers to make bookings online to your system, much
the same as you can make a reservation onto Air New Zealand.
Bookings can be paid for by credit card and the money is transferred
direct to your bank account through a secure payment page.
For you, reservations arrive fully paid into the system, easily
identifiable as bookings that have been made through the
website. Alternatively, the credit card number can be stored securely
for processing at a later date through your normal channels.
Follow this link for a demo: http://demo.ibisnz.com
Add on Modules
Mobile Reservations from a PDA
Having your reservation system online in real time to agents and other customers means that you can get
bookings any time of day or night. This also means that if you and your staff are making bookings, you need
the latest availability information. This doesn’t mean you need to be tied to your computer, but it does mean
you can’t rely on your paper diary to keep you up to date. You can have access to your reservation system
from anywhere with a portable handheld device (PDA) such as a Harrier (pictured). Wherever you have
cellphone coverage, you can make or edit bookings and manage availability, all from a device that fits in your
pocket. Talk to your telecoms provider for more information on data plans and pricing.